Customer support is writing under pressure. You need replies that are fast, correct, calm, consistent, and not robotic. The prompt tax makes that hard to scale.
Quick verdict
Use ChatGPT for support through Orater for:
- Troubleshooting steps
- Refund and credit communication
- Delay apologies and ETAs
- Escalation notes
- Internal ticket summaries
Orater makes GPT usable for real support work
Orater is the app-aware gateway. You speak your intended response and Orater’s GPT-powered enhancement cleans up the reply automatically.
Orater listens, converts voice to text, enhances for the platform, and pastes into the focused input.
There are no formatting commands to learn. Speak naturally and Orater enhances grammar, removes fillers, and matches the tone of the focused app.
No prompt templates. No tone instructions every time.
A clear support reply usually includes
- Acknowledge
- Clarify if needed
- Steps or resolution
- ETA or next update
- Warm close
Use this flow when you speak, then let Orater clean it up.
What to say (support scenarios)
1) Bug or troubleshooting
Say: “Sorry you hit this issue. Please share your device and app version. Try these steps: restart the app, sign out and in, then retry. If it still fails, we will escalate.”
2) Delay update
Say: “We are investigating and will update you by [time]. Thanks for your patience.”
3) Refund or credit
Say: “We can issue a refund. You will see it within [timeframe].”
4) Angry customer de-escalation
Say: “I understand this is frustrating. We are taking ownership and will update you by [time].”
FAQs
How do we avoid hallucinations?
Keep inputs factual and restrict replies to known policy. Orater helps with tone and clarity, but your policy and facts should drive content.
Biggest win?
Consistency and speed across agents.
Final take
Support wins on clarity and calm. Speak, Orater refines, then send.